Service Philosophy
Service
In order to establish a product quality and service supervision mechanism, ensure the effective use of products on the demand side, provide customers with excellent products and services, and do a good job of after-sales service is our duty, and it is our unshirkable responsibility to follow up on quality. The company makes the following commitments to customers:
Enterprise quality management system requirements

Quality policy: improve and improve

Quality target: 100% pass rate of products before leaving the factory, 98% pass rate of products once delivered; 100% customer satisfaction; 100% compliance rate

Product manufacturing standards and quality assurance

The company's products are produced in strict accordance with national standards.

  • Pre-sale

    Warm reception and thoughtful service to customers' incoming calls, letters, and visits, and carefully answer and help solve technical problems raised by customers.

  • On sale

    During the production of the product, our company can invite relevant technical personnel to the factory for detailed product information, including various types of product data, product structure diagrams and working principles. The main inspection of the products is completed in the factory. Guarantee strict delivery in accordance with contract requirements, quality, quantity and time. The factory can provide relevant inspection standard basis for customer confirmation.

  • After sale

    In order to cooperate with customers to further improve their product after-sales maintenance services, our factory hereby solemnly promises to customers:

     

    1.1 The performance of the products provided meets national standards and relevant standards for superior products.

     

    1.2 After the product arrives, during the customer acceptance process, if there is any inconsistency with the contract requirements, the company will reply and deal with it within 8 hours after receiving the customer's notification.

     

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